Wallpaper Direct

estimating of wallpaper needs 0

decorator varnish option 0

where can I find an installer? WIA referral 0

what tools will I need to complete my wallpaper project? 0

customer is concerned about stock levels 0

are your ready made curtains sold in a pair? 0

how are the size of your ready made curtains listed on the site? 0

what is the status of my order? Dispatching today 0

cust req order status - K8 update response 0

inquiry to expedite shipping - order in PUR 0

inquiry for order status - Farrow & Ball orders 0

initial reply to cust - will check on order status 0

update on order 1USA... - asking team 0

team reached out to supplier - waiting on info 0

team reaching out to supplier - paper late in arriving to warehouse 0

reply to cust inquiry - reaching out to supplier 0

reply on further delay of order 0

informing cust that we can not fulfill an order 0

quick reply to order delay email 0

cust req to cancel - order awaiting dispatch 0

cust wants to cancel after order has shipped 0

cust wants to add more rolls - order already shipped 0

cust req to amend order - order in PIK 0

cust wishes to add products to an existing order 0

cust req to change address - order has shipped 0

cust needs to change address on an order 0

cust requesting to cancel an order 0

notify team of order cancelling 0

informing cust that batch is not available 0

cust will accept paper from a different batch - advise team 0

informing cust pattern discontinued 0

asking team to ship ahead available items - copy help@wallpaperdirect (Kerry's team) 0

cust removing a pattern, asking team to ship the order - copy Kerry's team to create new metapack 0

cust informing us wrong rolls shipped 0

cust has informed us adhesive is missing from order 0

notify team of wrong product shipped 0

apology for orders not properly processed 0

cust did not receive order confirmation 0

cust received two order confirmation emails in error 0

replacement order (FOC) - email to inform customer 0

sending UPS label to customer for retrieval of rolls 0

cust req to waive shipping on an order under $150 0

cust emailed UK team - order already shipped - can't cancel 0

cust informing us making a return 0

cust req to return a paper sold as a set 0

cust informing us of return - cust has seen instructions on site 0

cust wanting to make a return past 60 days 0

cust making a return due to texture, color - offer free samples 0

cust req to return an opened roll of wallpaper - cannot refund 0

cust informing us return of product - not wallpaper 0

inquiry about our returns policy 0

cust requesting a return form 0

cust has made a return of damaged rolls 0

cust has returned opened roll - unable to refund 0

unable to accept back return - reply after customer is upset 0

cust req to return fabric - product not refundable 0

info for cust -how to retrieve an opened roll - not eligible for refund 0

do you ship to the US? 0

do you ship to Canada? 0

do you ship to Puerto Rico? 0

customer on wrong site 0

cust on wrong site - unable to check out 0

unable to ship to US - distribution agreements 0

dist agreements - cust wants Snowtree by Colefax & Fowler 0

but I know I'm on the US site 0

the price for the pattern I want is cheaper on the UK site - can I purchase on the UK site? 0

cust has ordered a sample on international site - not able to send 0

order shipping today - awaiting dispatch 0

order is being prepared for shipment 0

questions regarding the required signature for delivery of package 0

overnight shipping capability 0

expedited shipping of an order 0

Can I upgrade my shipping to a faster method? Order shipping today. 0

why am I being asked for tax ID information? 0

DHL attempted to deliver package 0

cust did not receive package, but tracking shows package has been delivered 0

cust received incorrect product - US office retrieving 0

site said free shipping, but I was charged $16 0

how to contact DHL and speak to a live agent - package given to 3rd party 0

our orders ship duty prepaid 0

cust never received samples 0

samples mailed but not yet rec'd - post office slower 0

cust requesting tracking for sample order 0

cust requesting to express ship samples 0

samples returned to us by the post office 0

can I get a sample? 0

how to order free samples 0

mural samples 0

cust wants larger sample & how to view full design on the site 0

what size are your samples? 0

cust has confirmed their mailing address 0

cust has provided full address 0

address correction on sample order 0

cust requesting to change address on a sample order 0

samples - address missing street number 0

cust informing us of error on their sample order 0

why did I get a refund for sample? 0

refund for samples we could not supply 0

unable to send sample order today - for one sample orders 0

out of stock samples - update and apology for delay 0

int designer requesting discount on samples - wanting to build a library of samples 0

delay on US version of the magazine 0

cust requesting to return samples 0

UK team req US to send samples-remember to leave open, assign to Samples 0

US customer ordered samples on UK site - refunding - need to re-order 0

cust placed order on wrong site - explanation 0

excessive free sample orders - initial email 0

customer has placed multiple free sample orders - asking where orders are 0

your site states per dbl roll - does that mean I get 2 rolls for the price shown? 0

do I order half as much? cust used calculator 0

how much coverage is there in a double roll? 0

cust ordered 1 dbl roll and thinks it should be 2 rolls 0

can I order a single roll - I only need a small amount of paper 0

dbl roll on US site, roll on UK site explanation 0

cust req all rolls be from the same batch - standard operating procedure reply 0

cust inquiry if wallpaper is suitable for a bathroom 0

what does paste the wall mean? 0

can I paste the wall for a paste the paper type of paper? 0

is a particular paper pre-pasted? 0

genuine Morris paper 0

what is the difference - two patterns that look alike 0

what is the difference between a mural and wallpaper? 0

how long should I wait to paint an Anaglypta paper? 0

what are the thicknesses of your lining papers? 0

pattern inquiry - discontinued and no stocks left 0

double roll - York papers - slightly shorter 0

how to order by batch number - remember to insert snip 0

cust wants us to order more paper by batch number 0

what is a batch number? 0

where do I find the batch number? 0

cust needs paper by batch - batch is available 0

cust needs a batch # - order already placed 0

request for a coupon code 0

do you offer a trade discount? 0

do you offer a trade discount - need to know country 0

do you set up trade accounts? 0

Do you accept tax exempt orders? 0

do you accept tax exempt orders & a trade discount? 0

Do you have a military discount? 0

cust requesting to have a sale price after sale has ended 0

cust asking if we price match 0

cust req to apply a coupon code after the order has been placed 0

cust requesting a discount due to extended lead time - scheduled installer 0

cust req to apply to coupon to item on sale 0

your prices less than others - are your products authentic? 0

do you ship Designer Paint to the US? 0

Do we have retail stores? 0

can you provide my business with a W9 form? (Ask Alise to obtain a current, signed form) 0

are the bedding sizes the same in the UK as the US/Canada? 0

US office shipped - order was in PIK - remember to add to stock adjustment spreadsheet 0

US office shipped order - order in PUR - remember to add to stock adjustment spreadsheet 0

US office shipped part of order - inform CWD - remember to add to stock adjustment 0

cust had problem with installation due to incorrect adhesive 0

cust has received faulty paper 0

Albany adhesive - sold on our site 0

Zinsser Sure Grip - cust needs to purchase adhesive today 0

what adhesive to use on Lincrusta 0

how do I mix the Albany adhesive? 0

Albany Concentrate temporarily not offered on the site 0

do you ship to Canada? 0

request for a coupon code - CANADA 0

trade discount - Canadian customer 0

cust requesting to cancel after order has shipped 0

are customs charges included in your price? What is the shipping cost? 0

Canadian cust requesting to make a return - copy Susan and Returns 0

cust making a return due to color, texture - offer free samples 0

request to make a return outside return window - CANADA 0

what is your returns policy - for Canada 0

our concerns regarding possible fraud order 0

response to inquiry for known fraud order - when order will ship? 0

quote 0

request for quote for pattern not on the site 0

samples delayed due to weather 0

site not accepting payments 0

cust inquiring why tracking code is not working - non stocked 0

Memorial Day coupon not working 0

cust wants to reroute package to US office 0

Paypal refund request - to UK team 0

questions regarding lamp shades 0

notify team of custom order 0

stock delayed due to customs - informing customer 0

order shipping today 0

standard size roll 0

lost samples January 27th 0

Canada Post taking longer to deliver - recent strike 0

sample order mailed but not yet rec'd - Canada Post strike 0

response to Canada sample inquiry due to strike 0

Samples mailed Oct 14 once strike ended - will resend 0

cust making a return - refund after new year 0

system glitch 1GBR order for US customer 0

order in PIK - asking support to stop order from processing 0

adhesive out of stock - delaying order 0