cust making a return due to texture, color - offer free samples
Thank you for your email that you will be returning product to us. In case you were not aware, we offer free samples so that you may see the color and texture of the paper prior to purchasing it. We would be happy to send you samples of any papers that you might be interested in to replace the one you ordered and are returning. The instructions for returning products to us is located on our website under the FAQ section. However, we can accept the roll(s) that you have ordered back as long as they are unopened. We accept returns up to 60 days from the order date. Please return to our US office. If shipping your return by the US Postal Service, please return to: Wallpaperdirect PO Box 1258 Maynardville, TN 37807 If shipping your return by a courier, please return to: Wallpaperdirect 155 Durham Drive Maynardville, TN 37807 Please include inside the parcel your order number (1USA14... number). We also ask that you pack the product with packing materials to protect it during shipment, especially the ends of the rolls. Loose rolls in a box can arrive damaged and we can not refund for damaged rolls. Damage to rolls can include crushing, creasing or dents on the ends which may appear slight but cause the paper to not be re-saleable. Please package the contents tightly in the box. Damage to rolls can include dents, creasing, and crinkling which can not be repaired once it occurs. We also suggest insuring the package for the value of the contents. Once we receive the goods back in good condition we will refund the amount back on to the card used and confirm we have done this by email. Please let me know if you have any questions or if you need help finding an alternative. Sincerely,