cust has made a return of damaged rolls
Thank you for taking my call regarding the return you made with us. I'm emailing you the details of the matter for your records. We received your return for order # 1USA133_____. Upon inspection, we found that ___ out of ___ rolls were damaged. Our return policy states that we cannot refund for open or damaged rolls (https://www.wallpaperdirect.com/us/faqs) - located in the FAQ Section of our site. optional reply: However, because we value you as a customer, we are willing to accept ___ out of the ___ damaged rolls, as a one-time gesture of good will. We will issue a refund for __ rolls, but the remaining damaged rolls are unfortunately non-refundable. ) For the __damaged, non-refundable rolls, you may wish to file a claim with the courier you used to ship the rolls to us. Attached please find several photos of the condition of the box, the damage (crinkling/ indentations) on the edges of each roll, and other information that could help you in filing a claim, I have also attached a copy of your order to show the value of the product. If you choose to not file a claim for the damaged rolls, we will be happy to ship the rolls back to you upon your request, if you are agreeable to pay for the shipping cost. If this is not arranged within 30 days of the date of this email, we will regard the matter as closed and dispose of the non-refundable item(s). Please feel free to call us if you would like to further discuss any of the above. I can be reached at 1-855-972-9273. Sincerely,