replacement order (FOC) - email to inform customer
I am writing to you to inform you that due to the issues we had with your order, we have created a new order so that our warehouse can ship you the correct rolls/replacement rolls. You may have received an email confirmation showing the new order number and also a cancellation of your original order. Please note that no additional charges have been placed on your card. Please let me know if you have any questions. Sincerely,
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