Canadian cust requesting to make a return - copy Susan and Returns
Thank you for informing us that you will be returning product to us. The instructions for returning products is located on our website under the FAQ section. However, we can accept the roll(s) back as long as they are unopened. I might mention that sometimes it is a good idea to keep extra paper in case you ever have to make a repair to a wall. This way you will definitely have the paper and it will be from the same batch. However, if you decide to return the roll(s) please return to our UK office. A full refund is given if the return is made 30 days from your receipt of your order. Please return to: Wallpaperdirect Ltd Maple Road Eastbourne, East Sussex BN23 6NY United Kingdom Please include inside the parcel your order number (1CAN..... ). The return must include all customs clearance formalities. We also ask that you pack the product with packing materials to protect it during shipment, especially the ends of the rolls. Loose rolls in a box can arrive damaged and we can not refund for damaged rolls. Damage to rolls can include crushing, creasing or dents on the ends which may appear slight but cause the paper to not be re-saleable. Please package the contents tightly in the box. We also suggest insuring the package for the value of the contents in case the product is damaged during transit. Damage to rolls can include dents, creasing, and crinkling which can not be repaired once it occurs. Once we receive the goods back in good condition we will refund the amount back on to the card used and confirm we have done this by email. Please let me know if you have any questions. Sincerely,