cust making a return due to color, texture - offer free samples
Thank you for your email that you will be returning product to us. In case you were not aware, we offer free samples so that you may see the color and texture of the paper prior to purchasing it. We would be happy to send you samples of any papers that you might be interested in to replace the one you ordered and are returning. The instructions for returning products to us is located on our website under the FAQ section. We accept returns of unopened rolls. A full refund is given if the return is made 30 days from receipt of your order. Please return to: Wallpaperdirect Ltd Maple Road Eastbourne, East Sussex BN23 6NY United Kingdom Please include inside the parcel your order number (1CAN101….). The return must include all customs clearance formalities. We also ask that you pack the product with packing materials to protect it during shipment, especially the ends of the rolls. Loose rolls in a box can arrive damaged and we cannot refund for damaged rolls. Damage to rolls can include crushing, creasing or dents on the ends which may appear slight but cause the paper to not be re-saleable. Please package the contents tightly in the box. We also suggest insuring the package for the value of the contents in case the product is damaged during transit. Damage to rolls can include dents, creasing, and crinkling which cannot be repaired once it occurs. Once we receive the goods back in good condition we will refund the amount back on to the card used and confirm we have done this by email. Please let me know if you have any questions. Sincerely,