initial reply to customer requesting a custom quote
Thank you for your inquiry for a custom quote for product _____. Since the product you wish to order will be custom printed for you, please be sure to provide us with accurate measurements for the area that will receive the wallpaper. For custom products, we only work with written communications. We will obtain a quote and rendering based upon your measurements. Once approved by you the goods will be made to your specifications. Please know that all custom product orders are non-refundable and non-returnable since the goods are made to your specifications. We will await your reply with the measurements so that we may obtain a quotation for you. Sincerely,
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